FREQUENTLY

ASKED QUESTIONS

What happens when my schedule/service is cancelled?

We'll make every effort to ensure that your travel is not affected by providing alternate services to help you reach the destination.

General online booking related

You can book the tickets online which is a very simple three-step process. We advise you to book your tickets at least two hours before scheduled departure. After you purchase your ticket you will receive an email confirmation that also serves as your boarding pass for most of the bus operators. We don't oversell our schedules, so this boarding pass will guarantee you a seat on your ticketed schedule.

Do I have to pay extra when compared to buying the tickets offline?

DrukRide does not charge anything extra when compared to the traditional way (offline). The tickets are absolutely at the same cost that the travel operator has priced them. But for transactional purpose depending on the bank, would charge a certain percentage on the ticket purchased.

How does your boarding process work?

Please arrive at the pick-up point a minimum of 15 minutes before departure. Please have your SMS confirmation (or ticket printout in some cases) and government issues personal identification ready while boarding.

I’ve lost my ticket printout. What do I do now?

A copy of the ticket would have been sent to you by e-mail when you booked the ticket. Please take a printout of that mail and produce it at the time of boarding. If you have not received your ticket to the e-mail id you provided, you can take a printout on DrukRide website by entering the PNR Number that was sent you by SMS while booking the ticket.

Why is it mandatory to provide my mobile number during booking the ticket(s)?

You must fill in the field "Mobile Number" when booking tickets. Your mobile number will be used to send Booking confirmation SMS, Boarding point details, bus operator will be able to contact you quickly in case you are not on time at the boarding point or DrukRide will be able to contact you if there is any change in schedule.

I have not received the tickets to my email id, what do I do?

If you did not receive an email after your conformation of the booking, there can be two reasons: The electronic credit card or debit payment has failed. In this case the purchase is cancelled by the system. You have entered an incorrect e-mail address. The email ticket has ended up in spam folder. Please check your bank statement first to see if your account/card was charged, please contact us in order to solve this problem. If your account was not charged, then you can retry the booking. If you have any further questions, please feel free to call our 24/7customer support.

I did not receive my SMS Ticket confirmation on mobile. Can you re-send it?

Yes. Please contact our 24/7customer support and we will be able to re-send you the SMS ticket confirmation with PNR details.

Is it mandatory to carry the required identity proofs along with the e-ticket?

Yes. It is mandatory to carry government issued identity proofs along with your e-ticket.

What are the advantages of purchasing a bus ticket with DrukRide?

DrukRide is largest bus tickets company and therefore, you will find the largest option of bus seats on the site. Some of the advantages of dealing with us are:

  • You can choose your seat
  • You can book your bus tickets online, by phone, or in person
  • You can choose your ticket from different bus operators at a click of a button
  • You can choose from buses based on boarding points, timing and bus type.

What is DrukWallet?

DrukWallet is a quick and easy way to manage your cash back and refunds with DrukRide. You can park your ticket cancellation refunds in DrukWallet and use the same for future bookings on drukride.com.

What are the benefits of using DrukWallet?

When you cancel a booking, it may take 5-7 working days before the refund amount is credited back to your bank account. In the case of an immediate rebooking, this means that you cannot use the same amount for your rebooking (i.e. you would have to spend an additional amount and wait for the original amount paid to reflect in your bank account). With DrukWallet the refund amount is available to you instantly, thus enabling you to make new bookings without any wait. In addition to this, any loyalty cash backs or promotional cash backs earned will be part of your DrukWallet. We charge you one time transactional fee if you upload your wallet for higher amount so that you wont be charged again for your card in your next transaction.

How can I put money in DrukWallet ?

Every time you cancel a booking and choose DrukWallet, the refund amount gets credited to your DrukWallet instantly. Also, the promotional cash backs issued by DrukRide will also be added to your wallet account.

How do I use money present in DrukWallet ?

If you have redeemable DrukWallet, you can use the full amount for booking bus tickets on drukride.com.

There is not enough money in DrukWallet for booking a ticket. How do I proceed to make a booking ?

In case the booking amount is greater than the amount that you have in your DrukWallet, you can pay the balance amount via regular payment options such as credit/debit card or netbanking or upload money to your DrukWallet and proceed with your purchase.

How can I get my money back from DrukWallet?

You can use your DrukWallet while booking on DrukWallet only.

Is it safe to use my credit card on this site?

Transactions on DrukRide are very safe. We employ the best-in-class security and the transactions done are secure. DrukRide uses Secure Socket Layers (SSL) data encryption. Using SSL ensures that the information exchanged with us is never transmitted unencrypted, thus protecting the information from being viewed by unauthorized individuals.

Can I cancel my bus ticket?

Yes. Most of the tickets can be cancelled online. However, there are some tickets that can only be cancelled through our call center. Please note that the cancellation fee and cancellation period may differ for specific bus services. Please contact us for more information for cancellation details on any specific service.

How can I cancel my bus ticket online?

You need to click on the cancellation link provided on our home page. Enter your ticket number and the e-mail ID that was provided at the time of booking and click on cancel ticket.

I missed the bus, am I eligible for a refund?

DrukRide provides 100% refund if the bus is missed due to either DrukRide or its partner company's fault. However, if the bus is missed due to any other reasons not directly related to DrukRide it does not provide any refund.

I have cancelled my booking and when can I get the refund amount?

Generally all refunds are processed the same day or instantly in most cases. Money is transferred/refunded back to the passenger's credit/debit card/Bank account by the payment gateway within 24 hours. After which depending on the customer’s bank, it takes 3-10 business days to reflect the credit in your account.

Would I get a full refund?

Full refund happens only when there has been an error from drukride.com’s end or the operators end. In other cases, where the traveler requests for cancellation, partial refund happens provided as per with our cancellation policy. Please check the cancellation terms of the particular bus operator - these are mentioned on the ticket printout/Email. Or please contact our customer support for more details.

Royal Insurance Corporation of Bhutan Ltd Travel Insurance

Protect your bus travel with RICBL travel insurance policy 0n DrukRide.

GENERAL TERMS AND CONDITIONS.

  • 1. Covers only a single trip, i.e from the start of journey to final destination.
  • 2. Should travel by authorized public/private transport service licensed by RSTA.
  • 3. In case the journey is cancelled at the option of the individual, the policy will be treated as cancelled.
  • 4. It is non-transferable and non-refundable.
  • 5. By purchasing this policy you are bound by the other related specific terms, conditions and regulations.

Coverage:

  • 1. Death
  • 2. Total Permanent Impairment
  • 3. Serious Injuries without Total Permanent Impairment

Exclusions:

  • Self Injury and Negligence
  • Suicide
  • Loss of personal belongings
  • Injuries caused under influence of Alcohol or Drugs
  • War
  • War
  • Childbirth or death of a child in pregnancy state.