Welcome to Druk Ride Help Page

Thank you for choosing Druk Ride for your travel needs.

Whether you're looking to book a bus ticket or need a taxi on demand, we're here to assist you. Below are some helpful guidelines to ensure a smooth experience:

Booking a Bus Ticket:
  • Search for Routes: Enter your departure city, destination, travel date, and number of passengers to search for available bus routes.
  • Select Your Trip: Browse through the available options and select the one that best fits your schedule and preferences.
  • Choose Seats: Select your preferred seats from the seating chart, if applicable.
  • Enter Passenger Details: Fill in the required passenger details for each traveler.
  • Review and Confirm: Double-check your trip details, including date, time, and passenger information, before proceeding to payment.
  • Make Payment: Choose your preferred payment method and complete the transaction securely. On-Demand Taxi Service: 
Book a Taxi:
  • Enter your current location, destination, and desired pickup time to book a taxi.
  • Select Vehicle Type: Choose from available vehicle options based on your needs, such as standard sedan, SUV, or luxury car.
  •  Track Your Ride: Once your booking is confirmed, track the location of your assigned taxi and estimated time of arrival (ETA) in real-time.
  • Contact Your Driver: Communicate directly with your driver through our platform for any specific instructions or updates.
  • Enjoy Your Ride: Sit back, relax, and enjoy a comfortable journey to your destination with our professional drivers.
  • Rate and Review: After your ride, provide feedback on your experience to help us maintain service quality.

Frequently Asked Questions (FAQs): 

How can I cancel my booking?

  • You can cancel your booking through your account dashboard. Please note any applicable cancellation fees.

What if I miss my bus or taxi?

  •  Contact our customer support team as soon as possible to discuss alternative options.

Are there any additional fees?

  • Transparent pricing is displayed during the booking process. Any additional fees, such as luggage charges, will be clearly communicated.

 Is it possible to change my booking details?:

  • Depending on availability and our policy, changes may be possible. Contact our support team for assistance.

Customer Support: If you have any further questions or need assistance, our customer support team is available 24/7 to help. You can reach us through: * Live Chat: Instantly connect with a support representative through our website.

Email: Send us an email at support@drukride.com for assistance.

* Phone: Call our toll-free number at +975 17128791 / toll free no: 1303 (within Bhutan during business hours)

Thank you for choosing Druk Ride. We look forward to serving you and ensuring a pleasant travel experience.